Refund policy

Refund Policy

Last updated: October 7, 2026

We want you to love your case. If something isn't right, we'll make it right.

Damaged, defective, or wrong item
If your case arrives damaged, defective, or isn't what you ordered, we'll send a free replacement or refund you in full, your choice. Send us a photo within 30 days of delivery. You do not need to send the item back.

Order not delivered on time
If your order does not arrive within 20 days of the order date, we'll refund it in full.

Wrong model or change of mind
Each case is made for one specific iPhone model, which is why we ask you to choose your model before adding to cart. We cannot accept returns or exchanges for a wrong model selection or a change of mind. If you're not sure which model you have, check Settings > General > About on your iPhone before ordering.

How to start a claim
Email us at catsss048@gmail.com with your order number, a short description of the problem, and a photo. We'll get back to you within 2 business days.

Refunds
Approved refunds are issued to your original payment method. They usually appear within 5 to 10 business days, depending on your bank.